Certified Advisory Corp, Certified Benefits Corp, and Certified Insurance Corp, hereafter referred to as “The Companies,” have developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us – If after a significant business disruption you cannot contact us as you usually do at 407-869-9800, 800-393-9900, or at Plan@FinancialGroup.com, you should call our alternative numbers: 407-310-0801, 321-356-8008 or 407-376-2840. If you cannot access us through this means, you should contact the custodians, investment companies or other third parties that sponsor your investments through us. Their toll free phone numbers are shown on your statements you receive periodically from them.
Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the companies’ books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit The Companies to resume operations as quickly as possible given the scope and severity of the significant business disruption. Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternative physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers’ prompt access to their funds and securities if we are unable to continue our business.
The custodians, investment companies or other third parties are required to backup your important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by the custodians, investment companies or other third parties that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within a reasonable time depending on the scope of the disruption. Your orders and requests for funds and securities could be delayed during this period.
Varying Disruption – Significant business disruptions can vary in scope affecting only The Companies, the single building housing The Companies, the business district where he Companies is located, the city where we are located or the whole region, etc. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only The Companies or the building housing The Companies, we will transfer our operations to a local site when needed and expect to recover and resume business within a reasonable time depending on the scope of the disruption. In a disruption affecting our business district, city or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within a reasonable time depending on the scope of the disruption. In either situation, we plan to continue in business, transfer operations to our custodians, investment companies or other third parties if necessary, and notify you through our website www.FinancialGroup.com, or our customer emergency numbers above on how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customers’ prompt access to their funds and securities.
For More Information – If you have questions about our business continuity planning, you can contact us at 407-869-9800 or Plan@FinancialGroup.com.